“Inclusion is not charity. It is infrastructure.”
Katoya Raquell Palmer · Founder, ToyBox
Finance, governance, HR, accountability — the operating systems that turn vision into delivery. Twenty years of cross-sector leadership, now yours on the terms your organization needs.
“Inclusion is not charity. It is infrastructure.”
Boardrooms and community centers. Most consultants pick a lane. I don't.
Every engagement moves through the same three commitments. They map to exactly what an organization in motion needs — and to the tagline I close on.
Interim COO/CEO — senior leadership without the full-time overhead.
Governance design, fundraising systems, and compliance that holds.
Evidence-based sessions on accountability and systems leadership.
Technical assistance, contracting readiness, public-funding guidance.
HR, IT, finance, and SOP build for organizations ready to scale.
Creative production, event management, and brand strategy.
Building accountability systems that strengthen — not just monitor — performance. Peer-selected for the 2026 Washington State Nonprofit Conference. Watch the full 45-minute session.
I founded ToyBox in 2008 and have led operations from $300K startups to $24M systems — most recently as COO of a $12M nonprofit with 80+ staff, rebuilt during crisis. I'm a published researcher, the author of the Five Windows essay series, and currently serve on four boards.
From Section 8 to the C-suite. One throughline runs through all of it: the things we treat as charity are actually infrastructure.
Read on Substack →Essays on accountability, leadership, and the systems that hold organizations together — including the “Five Windows” series. No spam, unsubscribe anytime.
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