Katoya Raquell Palmer speaking at an event
Photo: Art by Frederick
Finalist · Best Community Leader '26
About Katoya Palmer

Katoya Palmer: a fractional COO who helps organizations keep their promises.

Katoya Palmer founded ToyBox Consulting & Management in 2008. She is an operations consultant and fractional COO (chief operating officer) with 20+ years of leadership across sectors.

  • Finance, governance and accountability systems your board can read and run.
  • A clear view of where your organization is fragile, before it breaks.
  • Senior leadership from someone who has led operations at budgets from $300K to $24M.
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20+ years. 10 City of Seattle consultant rosters. 3 Washington State Department of Commerce appointments.

Why it matters to you

She has lived both sides of the systems ToyBox builds.

Katoya Palmer has held a Section 8 housing voucher. She has also been the COO of a $12M organization. That range helps her see risk early.

As COO of a $12M nonprofit with 80+ staff, she rebuilt five core systems at once during a crisis: finance, HR (human resources), IT (information technology), grants and communications. See the $12M nonprofit case study.

“Inclusion is not charity. It is infrastructure.”
Katoya Palmer
Credentials & appointments

Selected by public agencies and by her peers.

10 City of Seattle consultant rosters

Selected in 10 categories (Small Business class), including HR, project management and communications. Term: December 2025 to December 2030.

3 WA Department of Commerce appointments

Seattle-King Local Advisory Team ($7M community reinvestment) and two grant evaluator roles. All active in 2026.

WA Nonprofit Conference 2026

Peer-selected to present “Beyond Compliance Theater.” See the workshop toolkit.

Certified

CompTIA Project+ (IT project management). Intuit QuickBooks Online Certified User (2026). B.S. Business–Marketing, Western Governors University.

Published researcher

Journal of Trauma and Acute Care Surgery (2024).

Finalist, Best Community Leader

The Seattle Medium's Best of the Best Northwest 2026.

Read more: Katoya Palmer's path, board service and her own words

The path, 2008 to 2026

  • 2008: Founded ToyBox. Began advising minority-led nonprofits and small businesses on operations, systems and strategy.
  • 2010s: Senior Aquatics Program Director, YMCA of Greater Seattle. A subject-matter expert in drowning prevention, featured in the award-winning documentary Drowning.
  • 2022: COO of a $12M nonprofit. Co-founded Together We End Gun Violence, which brought Governor Inslee, Mayor Harrell and King County Executive Constantine together at Seattle University.
  • 2024: Published in the Journal of Trauma and Acute Care Surgery.
  • 2025: Launched the essay series Five Windows into a Fragile Economy.
  • 2026: Selected to 10 City of Seattle consultant rosters (how the rosters work). Appointed to advise $7M in community reinvestment through the WA Department of Commerce. Earned QuickBooks Online and CompTIA Project+ certifications.

Board service

Katoya Palmer serves on four boards: Bellevue Chamber of Commerce (Board of Directors), SplashForward, The Sophia Way and KEEP (founding board member). In 2022 she co-founded Together We End Gun Violence.

In her own words

“What I'm really good at is helping other folks figure out what's missing.”

Katoya Palmer, on All My Friends Are Dope, Converge Media, 2026

Talk with Katoya Palmer about what your organization needs next.

What happens on the call: 30 minutes with Katoya Palmer, a read on fit and clear next steps. No pitch.

Serving Seattle, King County and Washington since 2008. Based in Bellevue, WA.