Katoya R. Palmer — 1st Runner-Up for Best Community Leader · The Seattle Medium's Best of the Best Northwest 2026
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Operations, leadership, fundraising, marketing and creative work: the systems that turn a plan into delivery. I work with small businesses, creative and marketing teams, cultural organizations, nonprofits, public agencies and larger companies across Seattle, King County and Washington State. Twenty years of cross-sector leadership, now yours on the terms your organization needs.
“Inclusion is not charity. It is infrastructure.”
15 pages. 11 phases. The exact path from a paid Wix subscription to a GitHub-hosted, fully analytics-instrumented, search-indexed, mobile-polished stack. Free PDF.
Frameworks, field notes, and the receipts from 18 years of building the invisible thing.
Read →What pre-qualification actually means for department leads — and how to bring ToyBox in on a task order.
Read →QBO Certified, CompTIA Project+, and a marketing degree that made ToyBox possible in the first place.
Read →
Top two in the Pacific Northwest for Best Community Leader — an honor built by every hand that voted, every organization we've served, and every reader who's kept up with the work. Thank you.
Written for the people who decide: department directors and procurement leads, executive directors and board chairs, owners and founders, marketing and creative directors, museum, heritage and science directors, and enterprise operations and people leaders.
Operations and SOPs, hiring and people basics, finance basics, growth systems, and getting ready to bid on public contracts.
Storytelling, brand clarity, campaigns, content systems and produced events for brands, studios and teams with something to launch.
Arts organizations, museums, heritage societies, cultural-community groups, science centers and STEM programs: evaluation, boards, campaigns and steady operations.
Grant compliance, theory of change and evaluation, governance, fractional leadership and community engagement.
Operations at scale, change management, leadership development pipelines, decision-making across teams, community-partnership strategy, and event and brand production.
ToyBox is on 10 City of Seattle consultant rosters and holds three Washington State Department of Commerce appointments. How to bring ToyBox in from a roster · Public contracts
Boardrooms and community centers. Most consultants pick a lane. I don't.
Every engagement moves through the same three commitments. They map to exactly what an organization in motion needs — and to the tagline I close on.
Bring the messy version to a free 30-minute intro call. You'll leave with how I would approach it, whether or not we work together.
Free 30-minute intro call →Building accountability systems that strengthen performance instead of just monitoring it. Peer-selected for the 2026 Washington State Nonprofit Conference. Watch the 45-minute conference recording below. For your team, it runs as two 60-minute sessions or a half day in person.
I founded ToyBox in 2008 and have led operations from $300K startups to $24M systems, most recently as COO of a $12M nonprofit with 80+ staff, rebuilt during crisis. I'm a published researcher, the author of the Five Windows essay series, and currently serve on four boards.
From Section 8 to the C-suite. One throughline runs through all of it: the things we treat as charity are actually infrastructure.
Read on Substack →ToyBox's monthly newsletter: practical lessons, recognitions and a note from Katoya. One email a month. Unsubscribe anytime.
A free 30-minute intro call. No pitch, just a clear read on where you are.
Free 30-minute intro call →